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Blue Vase Books

The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs! - 666

The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs! - 666

$6.90
$6.90
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An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." ―Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
ASIN: 0471708909
VSKU: 31UI56008U88_ns
Condition: Good
Author/Artist:Stubblefield, Al
Binding: Hardcover

ISBN:

31UI56008U88_ns

Note on Condition

Most of the items in our store are used. The items condition is indicated at the top of the product page. Please refer to the following condition notes:

  • Used - Good: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

  • Used- Acceptable: The item is very worn but continues to work perfectly. Signs of wear can include aestetic issues such as scratches, dents, worn and creased covers, folded page corners, and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing (age related spots and browning). May NOT include discs, access code or other supplemental materials.

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